Privacy Policy
Latest Version Updated - 08/24/19
Intro to SmartFox Prime
Welcome to SmartFox Prime, an application and service provided by SmartFox Technologies. Your privacy is important to us, so the goal of this policy is to be transparent about what information SmartFox Prime collects, uses, and shares. This policy explains your rights with regards to that information. It also explains how to access and update your information, and how you can object to its use. By using the Website, the SmartFox Prime App or any of our Services, and in particular by registering a SmartFox Technologies account, you are consenting to the use of your information in the manner set out in this Privacy Policy. If you do not agree to any of the provisions of this Privacy Policy, you should not use the Website, the Apps or any of the Services. If you have any questions or concerns, you can contact us at info@SmartFoxTechnolohigies.com.
Please note that this Privacy Policy only applies to the Website, the Apps and the Services (together, the “Platform”). For convenience, SmartFox Prime integrates with 3rd party applications (for example, Salesforce CRM System) and you may find links to other 3rd Party applications (websites, apps and services, or tools) which enable you to share information. SmartFox Technologies is not responsible for the privacy practices of 3rd Parties and we recommend that you review the privacy policies for each before connecting your SmartFox Technologies account or sharing any personal data.
SmartFox Technologies Principles
We pride ourselves on the Services we provide, and recognize that in order to provide them we need you to agree to our policy! We use SmartFox Prime ourselves, and we believe in treating our customers as we would wish to be treated. With that in mind we have developed this Privacy Policy to be as transparent as possible and to provide you with the tools needed to a) fully understand our policy, b) fully understand how our policy affects you and your customers and c) make meaningful choices about how your (and their) information is used.
Collected Information
We collect two types of information from you:
We collect personally identifiable information when you choose to review in more detail with us, our services and products on our Site, by filling out your ‘Contact Us Today’ form. Occasionally, we may also use this information for usage preferences and demographics, which will help us provide an optimal user experience for the future. By registering with us, you consent to the method of disclosure as described in this Privacy Policy. For details on information collected by third party applications please refer to their individual Privacy Policies available via their websites.
Salesforce Data
SmartFox Prime does not store your CRM proprietary information, but when sync or App integrations points are activated, does store unique record ID’s in order to provide the service.
Device Information and Log Data
We collect information about the type of device you use to access SmartFox Prime, as well as your device settings, operating system, browser information, connection type, IP address, and the URLs of referring pages. Additionally, we log the date and time you access our services, as well as any error or crash data. We use device and location information to help us support your SmartFox Prime display and performance, provide accurate billing information, understand user demographics, and improve overall user experience. Your log data helps us troubleshoot errors, analyze performance, resolve reliability issues, perform security audits, and investigate potential service fraud or abuse.
Your Payment Information
For customers that purchase online with a credit card, we use a third party payment processor, provided by Weebly, for all payments. For customers that purchase through the Salesforce AppExchange we abide by their purchasing mechanism to take third party payments. SmartFox Technologies does not store credit card details and instead relies on Weebly and Salesforce AppExchange for this. When you purchase a subscription through one of our payment processors, we receive only partial information about your card, and SmartFox Technologies doesn’t store cardholder information on our servers. We use your payment information in order to fulfil, track, and manage your subscription. We use a third party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third party processor, the above payment mechanisms, whose use of your personal information is governed by their privacy policy, which may be viewed at their websites.
Metadata
This data is generated automatically, when you visit SmartFox. It provides us with information about how you browse our website and use of our SmartFox Prime App. That includes the links you click, the search terms you use, and the features you access. We use this metadata to help us understand how our users work, and what they find most valuable at SmartFox Technologies. We also use this information to measure the efficiency of our product, enhance our services and guide our future development.
Support Services
When you reach out to SmartFox Technologies, you may contact our team through the service of a third-party support platform. The information you provide to our team, including any troubleshooting documentation or screen shots, are saved as part of your support history. We use this information to resolve any issues you are having, relay feedback to our team, respond to your comments and requests, and confirm your purchases and refunds. We also use this data to provide you with security alerts and technical notices.
Cookie Information
SmartFox Technologies uses cookies and similar technologies for tracking across different devices, websites and online services. We use this information both for secure authentication and for the maintenance of your active sessions.
Salesforce & Salesforce AppExchange
SmartFox offers integrations with Salesforce. For instance, you can sign up and log into SmartFox Prime by using Salesforce & Salesforce AppExchange. You can also connect your SmartFox Prime account to services in order to be able to interact and analyze your data. Whenever you or your account owner links to a third-party service, SmartFox Prime is only authorized by permissions sets you authorize for the service. We use this information to authenticate, connect, or link your third-party accounts to SmartFox Prime. However, we do not receive or store passwords for any of these third-party services.
Information Provided by Others
Other SmartFox Prime users may provide contact information about you when they share content, or when they invite you to the service. We use this information to facilitate collaboration, and to help you communicate with your team members and stakeholders.
How we share information - We Do Not Sell Your Information
SmartFox Prime users create and share sensitive and proprietary data on our platform. Since we appreciate our users’ need for privacy, we adhere to a straightforward business model based on the offer of both paid subscriptions and free plans. This means that, no matter what SmartFox Prime plan you choose, we will never sell information about you, your profile, your projects, nor your data and metadata, to advertising companies or other third parties.
Other SmartFox Users
SmartFox Prime is a collaborative platform that’s designed to let you share and disseminate your work. This means you are free to invite your peers to view, comment, download, or edit collaboratively in real time, depending on the settings that you select. In addition, you may also grant your team members project access rights that are equivalent to yours, including the ability to transfer your ownership to a different account. Some of these collaborative features display your publicly accessible profile information to the other users you’ve invited to collaborate.
Community and Forums
SmartFox Technologies offers publicly accessible blogs and community forums. Any comments you contribute to these platforms may be read, collected or used by any member of the public who chooses to access them. Your information may remain posted on these sites, even if your account is deleted at your request.
Testimonials and Case Studies
We might contact you with a request to provide information that would appear, as a testimonial or case study, on our blog and website. In this case, we would seek explicit, written consent to use this information.
Social Media
Some SmartFox Technologies services include social media links and widgets. In order to function properly, these features may set a cookie that records the SmartFox Technologies page from which you engaged them, as well as your IP address. These features may also link to other websites or services whose privacy policies differ from ours. As a result, any information you provide to them will be governed by their policies and not this one.
3rd Party Integration with Salesforce
SmartFox Prime users are free to allow Salesforce integrations to connect to their SmartFox Prime account. Once enabled, SmartFox may share information with this service. Because of this, SmartFox users should review the privacy policies of all third-party services before connecting to, or using their applications.
Legal Prevention
In exceptional circumstances, we may disclose information about you to a third party if we receive a request and believe that the disclosure is in accordance with or required by any applicable law, rule or regulation, legal process, or enforceable governmental request. We may also do so to enforce our Terms of Service, investigate potential violations, prevent and detect fraud, track and solve security or technical issues, and protect against any harm to the rights, property or safety of SmartFox Prime, its users, or the public as required or permitted by law.
Business Changes
If SmartFox Technologies engages in a merger, acquisition, reorganization, bankruptcy, dissolution, sale of company assets, financing, public offering of securities, or due diligence and other steps in contemplation and negotiation of such activities, we may share or transfer information that we collect under this privacy policy, subject to standard confidentiality agreements.
How we store, secure, and transfer information - 3rd Party Service Providers
SmartFox Technologies may contract with third party service providers. These services may require access to your information in order to help us operate, market, and support our services. For example, SmartFox Technologies uses third party services to provide hosting, maintenance, backup, virtual computing, storage, payment processing, customer support, data analytics, advertising, marketing, and other services. Our contracts with these services provide for the maintenance, confidentiality, security, and integrity of the information we share with them.
Security of Data
SmartFox Technologies takes data security very seriously and implements the industry’s best practices and policies. We take all reasonable measures to protect your information, and to prevent any kind of unauthorized access, misuse, loss, or disclosure. SmartFox is built on the Salesforce ISVforce platform which deploys some of the highest security measures to ensure data security; Information regarding Salesforce certifications and compliance can be found through them. The third-party service providers that we use for infrastructure and payment processing are PCI compliant, and they adhere to the same privacy and security principles as we do. While no system is infallible, we strive to keep our systems secure and constantly updated.
Retention of Data
SmartFox Prime stores your information for as long as your account is active, and for a reasonable period thereafter, in case you decide to use our services again..
Opt Out of Promotional Communications
You have the right to opt out of receiving any promotional communication. To unsubscribe from our newsletter, or other promotional emails, use the link at the bottom of the message. You can also contact us directly to have your information removed from our promotional contact list. Please note that, even if you unsubscribe, you will continue to receive non-promotional, transactional messages regarding your account and other essential services.
Access and Update Personal Information
You have the right to access and edit your profile and billing information at any time. You also have the right to rectification in case your personal data is incomplete or inaccurate. To update your information, log in to your Salesforce account and use the editing tools in your AppExchange view. If you require assistance, please contact our Support team at info@smartfoxtechnologies.com
Right to be Forgotten
You have the right to be forgotten which means that, at any time, you can request that SmartFox Technologies permanently delete all applicable data records, including your profile information, both personal and financial, along with any user-created content. In some cases, we may need to retain partial information to fulfil our legal responsibilities, or to complete ongoing financial transactions.
Access by Under Agers
SmartFox Technologies services are not directed at children. Furthermore, we do not knowingly collect personal information from individuals under 16 years of age, unless consent is given or authorized by the holder of parental responsibility over the child. If we become aware that someone under 16 has provided us with personal details, we will take steps to delete such information. If you become aware that a child has unlawfully or unwittingly provided us with personal data, please contact our Support team at info@SmartFoxTechnologies.com
Request That We Stop Using Your Information
Even if you have previously consented to our Terms of Service and Privacy Policy, you have the right, at any time, to change your mind and object to the collection, use, and processing of your personal information. Additionally, you are under no contractual obligation to continue to provide any information to SmartFox Technologies. However, we require certain information in order to provide you with our services. Therefore, if you disagree with the terms of this Privacy Policy or our Terms of Service, you should stop using SmartFox Prime, and contact us so that we may delete your information.
Intro to SmartFox Prime
Welcome to SmartFox Prime, an application and service provided by SmartFox Technologies. Your privacy is important to us, so the goal of this policy is to be transparent about what information SmartFox Prime collects, uses, and shares. This policy explains your rights with regards to that information. It also explains how to access and update your information, and how you can object to its use. By using the Website, the SmartFox Prime App or any of our Services, and in particular by registering a SmartFox Technologies account, you are consenting to the use of your information in the manner set out in this Privacy Policy. If you do not agree to any of the provisions of this Privacy Policy, you should not use the Website, the Apps or any of the Services. If you have any questions or concerns, you can contact us at info@SmartFoxTechnolohigies.com.
Please note that this Privacy Policy only applies to the Website, the Apps and the Services (together, the “Platform”). For convenience, SmartFox Prime integrates with 3rd party applications (for example, Salesforce CRM System) and you may find links to other 3rd Party applications (websites, apps and services, or tools) which enable you to share information. SmartFox Technologies is not responsible for the privacy practices of 3rd Parties and we recommend that you review the privacy policies for each before connecting your SmartFox Technologies account or sharing any personal data.
SmartFox Technologies Principles
We pride ourselves on the Services we provide, and recognize that in order to provide them we need you to agree to our policy! We use SmartFox Prime ourselves, and we believe in treating our customers as we would wish to be treated. With that in mind we have developed this Privacy Policy to be as transparent as possible and to provide you with the tools needed to a) fully understand our policy, b) fully understand how our policy affects you and your customers and c) make meaningful choices about how your (and their) information is used.
Collected Information
We collect two types of information from you:
- information that you voluntarily provide to us (e.g. Resources Web Page, as such defined as name, phone number, email)
- information that is derived through automated tracking mechanisms.
We collect personally identifiable information when you choose to review in more detail with us, our services and products on our Site, by filling out your ‘Contact Us Today’ form. Occasionally, we may also use this information for usage preferences and demographics, which will help us provide an optimal user experience for the future. By registering with us, you consent to the method of disclosure as described in this Privacy Policy. For details on information collected by third party applications please refer to their individual Privacy Policies available via their websites.
Salesforce Data
SmartFox Prime does not store your CRM proprietary information, but when sync or App integrations points are activated, does store unique record ID’s in order to provide the service.
Device Information and Log Data
We collect information about the type of device you use to access SmartFox Prime, as well as your device settings, operating system, browser information, connection type, IP address, and the URLs of referring pages. Additionally, we log the date and time you access our services, as well as any error or crash data. We use device and location information to help us support your SmartFox Prime display and performance, provide accurate billing information, understand user demographics, and improve overall user experience. Your log data helps us troubleshoot errors, analyze performance, resolve reliability issues, perform security audits, and investigate potential service fraud or abuse.
Your Payment Information
For customers that purchase online with a credit card, we use a third party payment processor, provided by Weebly, for all payments. For customers that purchase through the Salesforce AppExchange we abide by their purchasing mechanism to take third party payments. SmartFox Technologies does not store credit card details and instead relies on Weebly and Salesforce AppExchange for this. When you purchase a subscription through one of our payment processors, we receive only partial information about your card, and SmartFox Technologies doesn’t store cardholder information on our servers. We use your payment information in order to fulfil, track, and manage your subscription. We use a third party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third party processor, the above payment mechanisms, whose use of your personal information is governed by their privacy policy, which may be viewed at their websites.
Metadata
This data is generated automatically, when you visit SmartFox. It provides us with information about how you browse our website and use of our SmartFox Prime App. That includes the links you click, the search terms you use, and the features you access. We use this metadata to help us understand how our users work, and what they find most valuable at SmartFox Technologies. We also use this information to measure the efficiency of our product, enhance our services and guide our future development.
Support Services
When you reach out to SmartFox Technologies, you may contact our team through the service of a third-party support platform. The information you provide to our team, including any troubleshooting documentation or screen shots, are saved as part of your support history. We use this information to resolve any issues you are having, relay feedback to our team, respond to your comments and requests, and confirm your purchases and refunds. We also use this data to provide you with security alerts and technical notices.
Cookie Information
SmartFox Technologies uses cookies and similar technologies for tracking across different devices, websites and online services. We use this information both for secure authentication and for the maintenance of your active sessions.
Salesforce & Salesforce AppExchange
SmartFox offers integrations with Salesforce. For instance, you can sign up and log into SmartFox Prime by using Salesforce & Salesforce AppExchange. You can also connect your SmartFox Prime account to services in order to be able to interact and analyze your data. Whenever you or your account owner links to a third-party service, SmartFox Prime is only authorized by permissions sets you authorize for the service. We use this information to authenticate, connect, or link your third-party accounts to SmartFox Prime. However, we do not receive or store passwords for any of these third-party services.
Information Provided by Others
Other SmartFox Prime users may provide contact information about you when they share content, or when they invite you to the service. We use this information to facilitate collaboration, and to help you communicate with your team members and stakeholders.
How we share information - We Do Not Sell Your Information
SmartFox Prime users create and share sensitive and proprietary data on our platform. Since we appreciate our users’ need for privacy, we adhere to a straightforward business model based on the offer of both paid subscriptions and free plans. This means that, no matter what SmartFox Prime plan you choose, we will never sell information about you, your profile, your projects, nor your data and metadata, to advertising companies or other third parties.
Other SmartFox Users
SmartFox Prime is a collaborative platform that’s designed to let you share and disseminate your work. This means you are free to invite your peers to view, comment, download, or edit collaboratively in real time, depending on the settings that you select. In addition, you may also grant your team members project access rights that are equivalent to yours, including the ability to transfer your ownership to a different account. Some of these collaborative features display your publicly accessible profile information to the other users you’ve invited to collaborate.
Community and Forums
SmartFox Technologies offers publicly accessible blogs and community forums. Any comments you contribute to these platforms may be read, collected or used by any member of the public who chooses to access them. Your information may remain posted on these sites, even if your account is deleted at your request.
Testimonials and Case Studies
We might contact you with a request to provide information that would appear, as a testimonial or case study, on our blog and website. In this case, we would seek explicit, written consent to use this information.
Social Media
Some SmartFox Technologies services include social media links and widgets. In order to function properly, these features may set a cookie that records the SmartFox Technologies page from which you engaged them, as well as your IP address. These features may also link to other websites or services whose privacy policies differ from ours. As a result, any information you provide to them will be governed by their policies and not this one.
3rd Party Integration with Salesforce
SmartFox Prime users are free to allow Salesforce integrations to connect to their SmartFox Prime account. Once enabled, SmartFox may share information with this service. Because of this, SmartFox users should review the privacy policies of all third-party services before connecting to, or using their applications.
Legal Prevention
In exceptional circumstances, we may disclose information about you to a third party if we receive a request and believe that the disclosure is in accordance with or required by any applicable law, rule or regulation, legal process, or enforceable governmental request. We may also do so to enforce our Terms of Service, investigate potential violations, prevent and detect fraud, track and solve security or technical issues, and protect against any harm to the rights, property or safety of SmartFox Prime, its users, or the public as required or permitted by law.
Business Changes
If SmartFox Technologies engages in a merger, acquisition, reorganization, bankruptcy, dissolution, sale of company assets, financing, public offering of securities, or due diligence and other steps in contemplation and negotiation of such activities, we may share or transfer information that we collect under this privacy policy, subject to standard confidentiality agreements.
How we store, secure, and transfer information - 3rd Party Service Providers
SmartFox Technologies may contract with third party service providers. These services may require access to your information in order to help us operate, market, and support our services. For example, SmartFox Technologies uses third party services to provide hosting, maintenance, backup, virtual computing, storage, payment processing, customer support, data analytics, advertising, marketing, and other services. Our contracts with these services provide for the maintenance, confidentiality, security, and integrity of the information we share with them.
Security of Data
SmartFox Technologies takes data security very seriously and implements the industry’s best practices and policies. We take all reasonable measures to protect your information, and to prevent any kind of unauthorized access, misuse, loss, or disclosure. SmartFox is built on the Salesforce ISVforce platform which deploys some of the highest security measures to ensure data security; Information regarding Salesforce certifications and compliance can be found through them. The third-party service providers that we use for infrastructure and payment processing are PCI compliant, and they adhere to the same privacy and security principles as we do. While no system is infallible, we strive to keep our systems secure and constantly updated.
Retention of Data
SmartFox Prime stores your information for as long as your account is active, and for a reasonable period thereafter, in case you decide to use our services again..
Opt Out of Promotional Communications
You have the right to opt out of receiving any promotional communication. To unsubscribe from our newsletter, or other promotional emails, use the link at the bottom of the message. You can also contact us directly to have your information removed from our promotional contact list. Please note that, even if you unsubscribe, you will continue to receive non-promotional, transactional messages regarding your account and other essential services.
Access and Update Personal Information
You have the right to access and edit your profile and billing information at any time. You also have the right to rectification in case your personal data is incomplete or inaccurate. To update your information, log in to your Salesforce account and use the editing tools in your AppExchange view. If you require assistance, please contact our Support team at info@smartfoxtechnologies.com
Right to be Forgotten
You have the right to be forgotten which means that, at any time, you can request that SmartFox Technologies permanently delete all applicable data records, including your profile information, both personal and financial, along with any user-created content. In some cases, we may need to retain partial information to fulfil our legal responsibilities, or to complete ongoing financial transactions.
Access by Under Agers
SmartFox Technologies services are not directed at children. Furthermore, we do not knowingly collect personal information from individuals under 16 years of age, unless consent is given or authorized by the holder of parental responsibility over the child. If we become aware that someone under 16 has provided us with personal details, we will take steps to delete such information. If you become aware that a child has unlawfully or unwittingly provided us with personal data, please contact our Support team at info@SmartFoxTechnologies.com
Request That We Stop Using Your Information
Even if you have previously consented to our Terms of Service and Privacy Policy, you have the right, at any time, to change your mind and object to the collection, use, and processing of your personal information. Additionally, you are under no contractual obligation to continue to provide any information to SmartFox Technologies. However, we require certain information in order to provide you with our services. Therefore, if you disagree with the terms of this Privacy Policy or our Terms of Service, you should stop using SmartFox Prime, and contact us so that we may delete your information.